Overview
Our refund and returns policy lasts 14 days. If 14 days have passed after delivery, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of items cannot be returned:
- Earrings CANNOT be returnded due to hygiene reasons.
- Magic Bags are non-returnable.
To start a return, please contact us at purrrfectcattitude@outlook.com with a receipt or proof of purchase. If your return is approved, we will provide detailed instructions on where to send your package. Please note that items returned without prior authorisation will not be accepted.
You need to pay for the return postage and provide us with the tracking number. Once we receive the returned items, we will process your refund within 14 days via the original payment method. For returns that are not due to product issues, the buyer is responsible for covering the shipping costs.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at purrrfectcattitude@outlook.com .
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a request at purrrfectcattitude@outlook.com . If the request is approved, we will provide detailed instructions on where to send your package.
Need help?
Contact us at purrrfectcattitude@outlook.com for questions related to refunds and returns.
